The Covid-19 pandemic caused massive delays and new challenges across the entire eCommerce ecosystem. Please know that all essential employees (In our offices, warehouse, DHL and USPS) are working extra hard doing their best to get your packages shipped to you on time.
Your order will be delivered but may be delayed due to local or global restrictions. Once your order leaves our warehouse you will receive an email with all your tracking information.
Please remember that because of delays, we are experiencing an overwhelming amount of calls, emails, and chats.
We appreciate your patience and trust in this challenging time.
Sure we do. Check out our Support page. It specifies all of the different ways we can be reached.
Please double check the address once you submit your order and on the confirmation E-mail we send. Usually it takes 48 hours for a package to leave our warehouse. Within this time you can change your address by contacting our customer support or Click here
Click HERE and insert your tracking link (you can find it in the processing confirmation e-mail we sent you).
Personal information supplied to us will be used for the following purposes: deliveries, promotions, offers, competitions and providing information for when we need to contact you. For the purposes mentioned above, we will need to obtain the following personal information: name, e-mail address, postal address and phone number.It is important to inform you that you have the right to cancel marketing notifications.
You have 12 hours from the moment you place your order to request cancellation. Once 12 hours have passed, we will already be processing your order and will not be able to cancel it. We process all orders as quickly as possible to ensure that you receive them without delay.If you wish to cancel your order, you can do it through the following link: Cancel here